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Are you looking for a CRM (Customer-relationship management) system and live in or around the Essex area. We are specialists in CRM systems for your business.
We can help manage your companies interaction with your current and potential customers. With the use data analysis about customers’ history you can improve your business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
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One important aspect of your CRM approach is to compile data from a range of different communication channels, including your company’s website, telephone, email, live chat, marketing materials and more recently or even social media. It is important for businesses to learn more about their target audiences and how to best cater to their needs.
Prior to the implementation of any Customer Relationship Management (CRM) solution for your company, we will have discuss and help identify both your specific and broad business needs. We believe it is important to understand the operational and strategic direction for your firm, before formulating a sensible CRM implementation plan including Business Process Re-Engineering (BPR), your timeline and budget.
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This process will involve an in-depth examination of your current processes, identification of any process issues or bottlenecks, and your overall goals and objectives to devise a best-practice based approach to rolling out your new CRM system.
With a greater understanding of your firm’s challenges we will undertake and present a feasibility study which both analyses the business challenges to be tackled and company goals to be achieved.
WSS Creative are a full service Digital Agency in Essex.
We specialise in Website Development, Website Hosting and Domain Services, Advertising and Marketing, Social Media Marketing, Search Engine Optimisation, Branding and Illustrations, Printing Services, Mobile App Development and Copywriting Services.
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